INDIA # 1800 8913 988 | USA # 307 222 0066

CUSTOMER SERVICE

Return and refunds - Agasvi

How do I Cancel an item purchased on Agasvi?

We try to be as flexible as possible for a better consumer experience. You can request cancellation within 24 hours of the order if you change your mind.

Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately and mention on the delivery docket that the package is received damaged at the time of delivery and report a complaint at [email protected]

Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Agasvi, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by us to address the issue.

Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support at [email protected]

For more details, please get in touch with us on our customer care number i.e 1800 8913 988 or write to us at [email protected]

Products purchased on discount or during sale can not be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.

Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.

Refund will be initiated via NEFT, cash or by the way payment was originally made.

Depending on the orders, processing charges might be deducted.

Warranties:

The product comes with a 1-year warranty which covers manufacturing defects.

This limited warranty does not apply to:

Small cuts, scratches or damage during the cleaning process

Damages caused by incorrect installation of a product

Cracks during the random displacement

Product kept in contact to direct sunlight and water, resulting in decaying of wood

With time solid woods have an inherent tendency to get minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.

As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels which is not covered under warranty.

There is no warranty on upholstery / coverings / cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process for bigger products like beds and dining sets. Smaller pieces are “do it yourself” assembly as per matching stickers provided on legs and base or other components of a product.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, an extra visiting charge might be applicable.

Our delivery partner may only deliver the product to the ground floor in absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.

Once the order has reached your nearest delivery centre and you fail to receive the products, we would hold the products for 10 days, after this time, Agasvi shall be free to charge for holding the products any longer.